Fortunejack Casino Privacy Policy

FortuneJack Casino respects the privacy of visitors, account holders, and players who use its online services in Canada and elsewhere. This Privacy Policy explains what information may be collected, why it is used, how it is protected, and the choices available to individuals when interacting with FortuneJack Casino.

This policy applies to information obtained through the FortuneJack Casino website, account services, customer support channels, promotional activities, and related online functions. By using the services, you acknowledge that your information may be handled as described below. The policy should be read together with the applicable casino terms and conditions.

Information We Collect

FortuneJack Casino may collect information that is necessary to provide a secure, reliable, and personalised gaming environment. The type of information collected depends on how you use the website and whether you create or maintain an account.

Information You Provide

When registering, making a transaction, requesting assistance, or participating in an offer, you may provide information such as:

• Your name, date of birth, nationality, and residential address.
• Contact details, including an email address, telephone number, and other account identifiers.
• Login credentials and account preferences.
• Payment and withdrawal details, subject to the requirements of the selected payment method.
• Documents or information needed to confirm identity, age, account ownership, or the legitimacy of a transaction.
• Messages, feedback, and other content sent to customer support.

FortuneJack Casino may also collect information from communications with its representatives, including records of enquiries and relevant details used to resolve a request or investigate an account matter.

Information Collected Automatically

When you visit or use the website, certain technical information may be recorded automatically. This can include your IP address, browser type, device characteristics, operating system, language settings, access times, pages viewed, referral information, and general interaction data. Information about gameplay, deposits, withdrawals, bonuses, and account activity may also be associated with your profile.

How We Use Information

FortuneJack Casino uses personal information for legitimate operational, security, and service-related purposes. These purposes may include:

• Creating and administering player accounts.
• Processing deposits, withdrawals, refunds, and other account transactions.
• Providing casino games, account features, customer support, and requested services.
• Confirming identity, age, account ownership, and the accuracy of information supplied.
• Detecting, preventing, and investigating fraud, payment abuse, collusion, cheating, unauthorised access, and other prohibited activity.
• Managing bonuses, tournaments, promotions, and eligibility requirements.
• Understanding website performance and improving navigation, content, games, and customer experience.
• Sending service messages, security notices, transaction updates, and other communications necessary to operate an account.
• Sending marketing communications where appropriate and in accordance with available preferences.
• Meeting applicable internal governance, risk management, dispute handling, and record-keeping needs.

Where information is used for promotional communications, you may have the option to adjust your preferences or unsubscribe. Choosing not to receive marketing messages will not normally prevent the delivery of essential account or security communications.

Cookies and Similar Technologies

FortuneJack Casino may use cookies, pixels, local storage, and related technologies to operate and improve its website. These technologies can remember settings, maintain session security, support login functions, measure traffic, and help identify technical problems.

Some cookies are essential for the website and account features to function. Other cookies may help analyse usage, personalise content, or measure the performance of promotions. Depending on your browser, device, and location, you may be able to review, block, or delete cookies through browser settings. Restricting certain cookies may affect the availability or performance of some services.

Data Sharing

FortuneJack Casino does not treat personal information as a commodity for unrestricted sale. Information may be shared when reasonably required to operate the business, provide services, protect users, or address legal and security matters.

Recipients may include payment processors, identity and verification providers, hosting and technology providers, customer support partners, fraud prevention specialists, analytics providers, and professional advisers. These parties are expected to handle information only for relevant business purposes and in accordance with appropriate confidentiality and security arrangements.

Information may also be disclosed to competent authorities, courts, regulators, law enforcement bodies, or other parties where disclosure is required or reasonably considered necessary to comply with a legal process, protect rights and property, investigate suspected misconduct, or respond to an emergency. Information may be shared as part of a corporate transaction, such as a restructuring, acquisition, or transfer of relevant business assets.

Data Security

FortuneJack Casino uses administrative, technical, and organisational measures intended to reduce the risks of unauthorised access, alteration, disclosure, loss, or misuse. These measures may include access controls, authentication procedures, secure transmission methods, monitoring, staff guidance, and limitations on access to information based on business need.

No online service, device, or method of transmission can be guaranteed to be completely secure. Players are responsible for keeping account credentials confidential, using secure devices and connections, and notifying FortuneJack Casino promptly if they suspect that an account or password has been compromised.

Data Retention

Personal information is retained for as long as reasonably necessary for the purposes described in this policy. The retention period may depend on the nature of the information, the relationship with the player, account activity, unresolved disputes, security requirements, and operational needs.

Some records may need to be kept after an account is closed in order to complete transactions, prevent repeat abuse, establish or defend legal claims, resolve complaints, maintain financial records, or satisfy applicable obligations. When information is no longer needed, it may be deleted, anonymised, or securely isolated in accordance with internal procedures.

Your Rights

Depending on your location and the circumstances of the request, you may have rights relating to your personal information. These may include the ability to:

• Ask whether FortuneJack Casino holds information about you and request access to relevant details.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask for deletion or restriction of information where there is a valid basis for doing so.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Request a copy of information in a suitable format where applicable.
• Change marketing preferences or opt out of non-essential promotional communications.

These rights are not absolute and may be limited by security, fraud prevention, transaction integrity, legal, or other legitimate considerations. FortuneJack Casino may request information needed to verify the identity of the person making a request. Requests will be reviewed within a reasonable period, and an explanation may be provided where a request cannot be fulfilled in full.

Third-Party Services

The website may contain links, integrations, payment options, games, advertising features, or other services operated by third parties. Those providers may collect and process information under their own privacy notices and terms. FortuneJack Casino is not responsible for the privacy practices, content, or security controls of an external service that is not operated by FortuneJack Casino.

Before submitting information through a third-party website or application, you should review the provider's privacy information and confirm that its practices are suitable for you. Third-party tools may also use their own cookies or similar technologies, which may be managed through the relevant provider or your browser.

International Transfers

Some service providers or business partners supporting FortuneJack Casino may process information in a country other than the one in which you live. As a result, personal information may be transferred, stored, or accessed across borders.

Where information is transferred internationally, FortuneJack Casino aims to use appropriate safeguards and contractual or organisational measures suited to the nature of the information and the destination involved. International processing may be necessary for payment handling, technical hosting, customer support, security monitoring, or other services connected with operating the website.

Policy Updates

This Privacy Policy may be revised when services, technologies, business practices, or applicable expectations change. The updated version will be made available through the website, and the revised date may be shown where appropriate.

Changes will apply from the date stated in the updated policy unless a different effective date is specified. You should review this page periodically, particularly before continuing to use your account after a significant update. Where an update materially affects how information is handled, FortuneJack Casino may provide an additional notice through the website or an account communication.

Contact Information

If you have a privacy question, would like to make a rights request, or need clarification about the handling of your information, contact FortuneJack Casino at [email protected]. Please include enough detail to identify the relevant account or request, but do not send passwords or unnecessary sensitive information through ordinary messages.

FortuneJack Casino may ask for reasonable information to confirm your identity before discussing account-specific matters. This helps protect personal information and reduces the risk of unauthorised disclosure. The services are intended for individuals aged 18 or older, and age-related account controls may apply.

Last updated: 8 September 2026